Steno

Privacy Policy

Read how your information is collected, used and protected on our platform.

KRISHNA SHORTHAND INSTITUTE

Privacy Policy

shorthanddictation.com — Effective Date: 18 September 2026

www.shorthanddictation.com

1. Introduction

Krishna Shorthand Institute ("we", "us", "our") operates shorthanddictation.com (the "Platform"). This Privacy Policy explains what personal data we collect from Users ("you"), why we collect it, how we use and protect it, and the choices and rights available to you.

This Policy should be read together with our Terms & Conditions and our Refund & Cancellation Policy. By using the Platform, you consent to the collection and use of information as described here.

2. Information We Collect

2.1 Information You Provide

Account details: name, email address, phone number, and password at registration;
Billing details necessary to process a purchase (processed by our payment gateway partners — see Section 5);
Communications you send us, such as support requests, grievances, or feedback;
Any content you voluntarily submit, such as practice submissions, where applicable.

2.2 Information Collected Automatically

Log data such as IP address, browser type, device identifiers, and access times;
Usage data such as pages viewed, videos/dictations accessed, and time spent on the Platform;
Cookies and similar tracking technologies (see Section 4).

2.3 Information We Do Not Intentionally Collect

We do not knowingly collect sensitive personal data (such as financial account numbers, health data, or biometric data) beyond what is strictly necessary for account operation and payment processing, and full card/bank details are handled directly by our payment gateway partners, not stored by us.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account and Subscription;
Process payments and prevent fraud, including detection of account-sharing or unauthorised access;
Provide, maintain, and improve the Platform and its Content;
Respond to your queries, support requests, and grievances;
Send you transactional communications (such as receipts, renewal reminders, and service updates) and, where you have not opted out, occasional promotional communications;
Monitor for prohibited use such as credential-sharing, scraping, or unauthorised recording of Content;
Comply with applicable law and respond to lawful requests from public authorities.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used, and (where applicable) measure the performance of our marketing. You can control cookies through your browser settings; disabling certain cookies may affect the functioning of the Platform.

5. How We Share Information

We do not sell your personal data. We may share information with:

Payment gateway providers, strictly to process your transactions;
Service providers who help us operate the Platform (e.g., hosting, email delivery, analytics), under confidentiality obligations and only to the extent needed to perform their function;
Government authorities, courts, or regulators, where required by applicable law, a valid legal process, or to protect our rights, users, or the public;
A successor entity in the event of a merger, acquisition, or sale of business assets, subject to that entity honouring this Policy for previously collected data.

6. Data Storage, Security, and Retention

We implement reasonable technical and organisational security measures — such as access controls, encryption in transit, and restricted internal access — to protect your information, consistent with the standards expected under the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, as its provisions come into force.

No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal and accounting obligations, and to resolve disputes, after which it is deleted or anonymised.

7. Children's Privacy

The Platform is not directed at children under 18. Where a minor uses the Platform with parental/guardian consent as permitted under our Terms, we collect only the minimum information necessary and rely on the consenting parent/guardian for verifiable consent as required under applicable law.

8. Your Rights

Subject to applicable law (including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, as it comes into effect, the Digital Personal Data Protection Act, 2023), you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request erasure of your data, subject to our legitimate need to retain certain records (e.g., for legal, accounting, or fraud-prevention purposes);
Withdraw consent for optional processing (such as promotional emails) at any time, without affecting the lawfulness of processing before withdrawal;
Lodge a grievance with our Grievance Officer (Section 10) and, where applicable, with the Data Protection Board of India.

To exercise these rights, write to us at krishnashorthandinstitute@gmail.com with sufficient detail to verify your identity and locate your data.

9. Third-Party Links

The Platform may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies separately.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of our Grievance Officer are:

Name: Proprietor, Krishna Shorthand Institute

Address: 88, Sulem Sarai, Prayagraj, Uttar Pradesh – 211011, India

Email: krishnashorthandinstitute@gmail.com

Phone: +91 73555 04435

We will acknowledge grievances relating to privacy within 48 hours and endeavour to resolve them within a reasonable time as required by law.

11. Data Breach Notification

In the event of a data breach affecting your personal data that we determine is likely to cause harm, we will take reasonable steps to notify you and the relevant authorities as required under applicable law, and to mitigate the impact of the breach.

12. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in applicable law. The "Effective Date" above will be revised, and where changes are material, we will provide notice on the Platform or by email. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy.

13. Contact Us

Krishna Shorthand Institute

88, Sulem Sarai, Prayagraj, Uttar Pradesh – 211011, India